Shipping & Delivery Policy

Thank you for choosing PILOT ENTERPRISES. We are committed to delivering your pooja products safely and efficiently. This Shipping & Delivery Policy outlines the terms related to order processing, shipping, and delivery.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During festive seasons, special promotions, or high-demand periods, processing times may be slightly longer.

Shipping Coverage

We currently ship across India. Delivery availability may vary depending on the serviceability of your location by our courier partners.

Estimated Delivery Time

Delivery timelines may vary based on your location:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 4–7 business days

• Remote Areas: 5–10 business days

Please note that these are estimated delivery times and may vary due to circumstances beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• We may offer free shipping on selected orders, products, or promotional campaigns.

Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp (where applicable), allowing you to monitor the status of your shipment.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions

• Public holidays

• Transportation disruptions

• Courier service issues

• Natural disasters or unforeseen events

PILOT ENTERPRISES shall not be held responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

If an incorrect address is provided:

• Delivery delays may occur.

• Additional shipping charges may apply for re-dispatch.

• PILOT ENTERPRISES shall not be responsible for orders delivered to an incorrectly provided address.

Damaged or Missing Packages

If you receive a damaged package or if items are missing from your order, please contact us within 48 hours of delivery with photographs and order details for assistance.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.

Please refer to our Refund & Returns Policy for more information regarding refunds and replacements.