Refund & Returns Policy

Thank you for shopping with PILOT ENTERPRISES. We are committed to providing quality pooja products and ensuring customer satisfaction. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

We accept returns only in the following cases:

• The product received is damaged during transit.

• The wrong product has been delivered.

• The product is defective or unusable upon delivery.

To be eligible for a return, you must notify us within 48 hours of receiving the product and provide clear photographs or videos showing the issue.

The product must be:

• Unused and in its original condition.

• Returned in its original packaging.

• Accompanied by proof of purchase or order details.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned once opened or used:

• Camphor (Kapoor)

• Agarbatti (Incense Sticks)

• Opened pooja products

• Customized or special-order products

Refunds

Once your return request is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 business days.

• The refund will be credited to the original payment method used during purchase.

Shipping charges, if any, are non-refundable unless the return is due to our error.

Replacement Policy

In cases of damaged, defective, or incorrect products, we may offer a replacement instead of a refund, subject to product availability.

Return Shipping

If the return is approved due to a damaged, defective, or incorrect product, return shipping costs may be borne by PILOT ENTERPRISES.

For any other approved returns, the customer may be responsible for return shipping charges.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may not be accepted.